Privacy policy

Last updated: October 17, 2026

This Privacy Policy explains how Luster Wisp collects, uses, discloses, and protects personal information when you visit lusterwisp.com, place an order, contact us, create an account, subscribe to communications, or otherwise interact with our online store.

Luster Wisp is operated by Moosa Karim as an individual business owner.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect:

  • Your name, billing address, shipping address, email address, and telephone number.

  • Order and transaction details and payment-related information.

  • Account information, if you create an account.

  • Customer service communications, including return and refund information.

  • Your IP address, browser and device information, and website activity and usage information.

  • Marketing preferences and information collected through cookies and similar technologies.

Payment information may be processed directly by Shopify or third-party payment providers. Luster Wisp does not necessarily receive or store your complete payment-card information.

2. HOW WE COLLECT INFORMATION

We may collect information directly from you when you place an order, create or use an account, contact customer support, request a return, refund, or cancellation, or subscribe to marketing communications.

We may also collect information automatically when you browse or interact with our website, and from Shopify, payment processors, shipping and fulfillment providers, and analytics, advertising, or technology providers where applicable.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders, process payments, and arrange shipment and delivery.

  • Send order confirmations and shipping updates.

  • Process returns and refunds and provide customer support.

  • Maintain customer accounts.

  • Detect and prevent fraud and protect our website and business.

  • Improve our website and customer experience.

  • Maintain business and transaction records and comply with legal obligations.

  • Respond to disputes or claims.

  • Send marketing communications where permitted.

  • Measure website or advertising performance where applicable.

4. PAYMENT PROCESSING

Payments may be processed by Shopify or other third-party payment providers. These providers may collect payment information directly from you and process it according to their own privacy practices.

Luster Wisp does not necessarily receive or store your full credit or debit card number, card security code, or complete payment credentials.

5. SHOPIFY

Our online store is powered by Shopify. Shopify may process personal information to provide ecommerce hosting, checkout, payments, security, fraud prevention, and related services.

Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices. You can read more in the Shopify Consumer Privacy Policy.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to Shopify, payment processors, shipping carriers, fulfillment and logistics providers, website and hosting providers, analytics providers, customer service providers, and marketing or advertising providers where applicable.

We may also disclose information to professional advisers or to government agencies, regulators, courts, or law enforcement where legally required.

We do not disclose more information than reasonably necessary for the relevant purpose.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, and similar technologies for website functionality, shopping cart operation, checkout, security, remembering preferences, analytics, marketing and advertising, and measuring website performance.

You may be able to manage certain cookies through your browser or through privacy controls available on our website. More information is available in our Cookie Policy.

8. MARKETING COMMUNICATIONS

Where permitted by law, we may send promotional emails about Luster Wisp products, offers, or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting support@lusterwisp.com.

Even if you unsubscribe from marketing, we may still send transactional communications relating to orders, shipping, returns, refunds, or customer support.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information longer where necessary for legal or regulatory obligations, tax and accounting records, fraud prevention, dispute resolution, enforcement of agreements, or establishing or defending legal claims.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

11. CHILDREN’S PRIVACY

Luster Wisp is a general retail website and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact support@lusterwisp.com.

12. U.S. STATE PRIVACY RIGHTS

Depending on your state of residence and whether a particular state privacy law applies to Luster Wisp, you may have rights regarding your personal information. These may include rights to:

  • Request access to certain personal information.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Obtain a portable copy of certain information.

  • Opt out of certain targeted advertising or sales or sharing of personal information.

  • Appeal certain privacy-request decisions where applicable.

These rights vary by state and are subject to legal limitations and exemptions.

To submit a privacy request, email support@lusterwisp.com. We may need to verify your identity before completing certain requests.

13. CALIFORNIA PRIVACY INFORMATION

California law provides certain privacy rights to California residents when the applicable legal requirements are met. The California Consumer Privacy Act does not apply to every business.

Where the CCPA applies to Luster Wisp, eligible California residents may have rights including access, correction, deletion, and the right to opt out of certain sales or sharing of personal information.

Where required by applicable law, we will provide the required privacy choices and honor legally valid opt-out preference signals.

14. SALE OR SHARING OF PERSONAL INFORMATION

Luster Wisp does not sell personal information for money.

Certain advertising or analytics technologies may involve disclosures that could be treated as a sale, sharing, or targeted advertising under some state privacy laws.

Where applicable law gives you the right to opt out of such processing, we will provide an appropriate method for exercising that right. You can also contact support@lusterwisp.com about your privacy choices.

15. INTERNATIONAL PROCESSING

Some technology, ecommerce, payment, or service providers may process information outside the state or country in which you live.

Where required, we use service providers subject to applicable contractual or legal safeguards.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties. Luster Wisp is not responsible for the privacy, security, or content practices of third-party websites.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements. The latest version will be posted on this page with an updated revision date.

18. CONTACT US

Luster Wisp
Operated by Moosa Karim

424 Jackson Square Dr
Lexington, North Carolina 27295
United States

Email: support@lusterwisp.com
Phone: +1 336 909 4819
Website: lusterwisp.com