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Shipping policy
Last updated: October 17, 2026
Thank you for shopping with Luster Wisp. This Shipping Policy explains how orders placed through lusterwisp.com are confirmed, processed, and delivered within the United States.
1. ORDER CONFIRMATION
After you place an order, you will normally receive an order confirmation by email. It may include your order number, products ordered, order total, shipping address, and other relevant order details.
Please review the information carefully. If you notice an error, contact support@lusterwisp.com as soon as possible.
2. ORDER PROCESSING
Orders are generally processed within 1–2 business days after a completed order is placed.
Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is the time needed to prepare your order before dispatch.
During unusually busy periods, promotions, severe weather, or holidays, processing may occasionally take longer. If we cannot ship within the stated timeframe, we will follow the delay process described below.
3. SHIPPING AREA
Luster Wisp ships to United States addresses only. This policy applies to orders delivered to U.S. addresses.
4. ESTIMATED DELIVERY TIME
Our standard shipping estimates are:
| Stage | Estimated time |
|---|---|
| Order processing | 1–2 business days |
| Shipping after dispatch | 4–6 business days |
| Total from order placement to delivery | 5–8 business days |
The total estimate includes both processing and shipping time. Business days exclude weekends and U.S. federal holidays.
Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, or other circumstances outside our control.
5. SHIPPING COST
All shipping charges are in U.S. dollars (USD).
| Qualifying order value | Standard shipping charge |
|---|---|
| $50.00 or less | $5.99 |
| Over $50.00 | Free |
The qualifying order value is the merchandise subtotal after discounts and before taxes and shipping charges. An order with a qualifying value of exactly $50.00 has a $5.99 shipping charge.
The available shipping option, estimated delivery time, and applicable charge will be displayed during checkout before you complete your purchase.
6. FREE SHIPPING
Free standard shipping is available on orders with a qualifying merchandise value over $50.00.
Free shipping uses the same estimated processing time of 1–2 business days, shipping time of 4–6 business days after dispatch, and total delivery time of 5–8 business days.
7. SHIPPING TIME REPRESENTATIONS
We intend to process and ship orders in accordance with the timeframes stated on our website and to have a reasonable basis for the shipment timeframes we advertise.
8. SHIPPING DELAYS
If we determine that we cannot ship your order within the promised shipment timeframe, we will notify you and explain any revised shipment estimate.
Where required, you will be given the choice to agree to the revised timeframe or cancel the affected order for a prompt refund. If we cannot obtain the consent required by applicable law, we will cancel the affected order and provide a prompt refund.
9. TRACKING
Where tracking is available, tracking information will normally be sent after the order has been dispatched. Tracking may take some time to update after the shipping carrier receives the package.
10. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address.
If you notice an error before shipment, contact us immediately. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once fulfillment has progressed.
11. ADDRESS ISSUES AFTER SHIPMENT
If a package is returned because the customer provided an incorrect or incomplete address, contact us for assistance. Any reshipment arrangements will be communicated before the package is sent again.
12. FAILED DELIVERY
If a delivery attempt is unsuccessful, the carrier may provide instructions for redelivery, pickup at a carrier location, delivery to an authorized location, or another available delivery arrangement.
Please follow the carrier’s instructions where appropriate.
13. PACKAGES MARKED DELIVERED
If tracking shows your package as delivered but you cannot locate it, please:
-
Check around the delivery location and any designated delivery area.
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Check with household members and neighbors where appropriate.
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Review carrier delivery photographs or notices.
If the package still cannot be located, contact support@lusterwisp.com.
14. LOST PACKAGES
If a package appears to have been lost in transit, contact us. We may work with the shipping carrier to investigate the shipment.
We will provide an appropriate resolution based on the circumstances and applicable requirements.
15. DAMAGED PACKAGES
If your product arrives damaged, contact support@lusterwisp.com. Please include your order number and photographs of the product and packaging where possible.
16. ORDER CANCELLATION BEFORE SHIPMENT
You may request cancellation before the order has shipped. Contact support@lusterwisp.com as soon as possible.
If the order has already shipped, you may use our 30-day return process after delivery. See our Cancellation Policy and Refund and Return Policy.
17. INTERNATIONAL SHIPPING
Luster Wisp currently provides shipping under this policy to United States addresses only. International shipping is not offered.
18. CONTACT US
Luster Wisp
Operated by Moosa Karim
424 Jackson Square Dr
Lexington, North Carolina 27295
United States
Email: support@lusterwisp.com
Phone: +1 336 909 4819
Website: lusterwisp.com